FAQs - Table of Contents
What do I do, I forgot my password? Download Tools What do I do if I can't seem to get a good, complete software download? How can I keep journals for different subject matter? I want to insert pictures into my journal entry, but it seems to take forever! What do I do if I get an error message about MDAC 2.7 not being installed? What if I my registration code does not 'unlock' my application after I make my purchase? If I am running NT 4.0, what service pack should I be running? If I need to re-download and re-install my software, what do I need to do to preserve my data? What do I do, I forgot my password? You will have to create a new user and password. It's a good idea to use a password that you can easily remeber.  Maybe keep your password somewhere safe so you can look it up, if need be!  When the login form displays click on the new user button. Unfortunately you will not be able to use the other account till you remember your password.  Back to Top Download Tools? Here is a tool that supports multiple connections to improve download speed and has a resume function should the download be interrupted.   Download Accelerator Plus Back to Top What do I do if I can't seem to get a good, complete software download? Unfortunately there are times when the internet routers are having some slowdown issues. The key is Patience! If you are using your modem or a dsl line, sometimes disconnecting and then waiting a few minutes befor reconnecting might help. If you use the download tool we recommend, it has a resume function, so that you don't have to start over. Back to Top How can I keep journals for different subject matter? Create new accounts for example on Dreams, Work, Personal, etc. You can then start Reflective Journaling by opening the user Work for example. Back to Top I want to insert pictures into my journal entry, but it seems to take forever! Here is a site that offers compression tools for your images. Our software supports inserting pictures, but it is more efficient if they are in .*jpg format Free Image Compression tools Back to Top What do I do if I get an error message about MDAC 2.7 not being installed? Download MDAC 2.7 Back to Top What if I my registration code does not 'unlock' my application after I make my purchase? The easiest thing to do is to go back to the email you were sent and cut and paste your email address and activation code. They are case sensitive. Back to Top If I am running NT 4.0, what service pack should I be running? Service pack 6. If you do not have this service pack, go to the following link for a download Download NT Servicepack Now Back to Top If I need to re-download and re-install my software, what do I need to do to preserve my data? Be sure to only do this with  reinstallation of the same software!  By performing this step with a Self Journal reinstallation over a Reflective Journaling Installation, you will lose your goal management tools! The first step is to ensure the safety of the data you do not want to overwrite!  Move journal.mdb from your installation directory to a temp directory.  Then you need to uninstall your software.  After you have re-installed your product, simply move the journal.mdb back into your installation directory, overwriting the journal.mdb just installed. Back to Top

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